# Yale Connect Wi-Fi Bridge is Offline

> This article can help you get your Yale Connect Wi-Fi Bridge back online. First, it is important to figure out why your Yale Connect Wi-Fi Bridge is off...

Source: https://support.shopyalehome.com/en_us/yale-connect-is-offline-r1dVeW1v

Last updated: 2023-06-21T23:40:17.414Z

If your lock shows **Device unavailable**, it is because your lock's Wi-Fi is offline.

This article will help you determine why your Yale Connect Wi-Fi Bridge is offline, and take steps to bring it back online.

  

![](https://encrypted-tbn2.gstatic.com/shopping?q=tbn:ANd9GcQ3bmrBStmtmYzZM9HJhMtQ1c-TkVTXYSGxiQYeNc5ZfYwkPkRsSjYM-a_GUhWkZQgJd1tUNH6srIey1KViUUSUt5YU4kA9Dw)  

  

In order to troubleshoot, you will need:

1.  To be in the same location as the Yale Connect Wi-Fi Bridge
2.  Be an [Owner](https://support.shopyalehome.com/en_us/types-of-guest-access-rkN8k6zdN) of the lock associated with that Yale Connect Wi-Fi Bridge 

  

### **Is your home internet working?**

  

Your Yale Connect Wi-Fi Bridge may be offline due to an Internet connectivity issue. Check your home Wi-Fi connection to ensure that your Internet is working. 

  

  

### **Have you rebooted your Connect?**

  

If you’ve checked your connection and the Internet is working, try the following to reboot your Yale Connect Wi-Fi Bridge:

  

1.  Unplug the device from the outlet. 
2.  Plug the Yale Connect Wi-Fi Bridge back into the outlet.

  

Your Connect LED indicator should display the following: Off (no light) for a few seconds, then flashing green rapidly.

If your Connect rejoins your home network successfully, the LED will turn off. Your issue should be then resolved.

  

  

### **Is your Connect flashing red continuously?**

  

If your Connect starts to flash red continuously, you’ll need to reset your Connect and set it up again. 

First, disconnect your device from the Yale Access or August app:

  

1.  In the app, go to **Settings** by tapping the **gear icon (⚙)**.
2.  Tap your Connect from the devices listed.
3.  Tap **Disconnect Device**.
4.  Tap **DISCONNECT**.
5.  Your device is now disconnected.

  

Then reset the device:

  

1.  Hold the reset button for 5 seconds, and then release.
2.  The Yale Connect Wi-Fi Bridge LED indicator should turn off for a few seconds, and then begin flashing green.

  

You can re-install Yale Connect Wi-Fi Bridge following the steps outlined in [this article](https://support.shopyalehome.com/setting-up-yale-connect-rJ8PkaGdN).

  

  

### **Additional Troubleshooting**

  

If the Yale Connect Wi-Fi Bridge fails to show any LED activity after troubleshooting, try unplugging it and plugging it back into a different outlet. If after 10 seconds the unit does not display any light activity, please contact Customer Support: [Support@YaleLock.com](mailto:Support@YaleLock.com)

  

If the Yale Connect Wi-Fi Bridge is displaying light activity not outlined in this article, please see [Troubleshooting the LED Indicator on the Yale Connect Wi-Fi Bridge](https://support.shopyalehome.com/troubleshooting-the-led-indicator-on-yale-connect-HJDGZlyv).

## Related Articles

##### Troubleshooting the LED Indicator on Yale Connect Wi-Fi Bridge

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##### Yale Connect Wi-Fi Bridge FAQ

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##### Yale Connect Wi-Fi Bridge Troubleshooting

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