# Yale Connect Wi-Fi Bridge FAQ > This articles provides answers to frequently asked questions about the Yale Connect Wi-Fi bridge. What is Yale Connect Wi-Fi Bridge? Yale Connect Wi... Source: https://support.shopyalehome.com/en_us/yale-connect-faq-BJspNsfOE Last updated: 2021-01-15T15:16:58.400Z This articles provides answers to frequently asked questions about the Yale Connect Wi-Fi bridge. ## What is Yale Connect Wi-Fi Bridge? Yale Connect Wi-Fi Bridge is an accessory that seamlessly combines with Yale Smart Lock to offer an intelligent, secure way to lock or unlock your door when you're away from home. ## How does Yale Connect Wi-Fi Bridge work? Yale Connect Wi-Fi Bridge plugs into any power outlet near your Yale Smart Lock and uses your home's Wi-Fi and Internet connection to control your Yale Smart Lock. With Yale Connect Wi-Fi Bridge, you can unlock or lock your door for guests, check your lock's status and receive instant notifications from anywhere through the Yale app. ## Do I need to own a Yale Smart Lock to enjoy Yale Connect Wi-Fi Bridge? Yes. Yale Connect Wi-Fi Bridge was designed to work with Yale Smart Lock. ## Can I add a Yale Connect Wi-Fi Bridge to a Lock after the lock is already set up? Yes. Yale Connect Wi-Fi Bridge requires an active Yale Smart Lock for initial setup. If you have been accessing your Yale Smart Lock via Bluetooth only and would like to access it from a remote location, you will need to set up a Yale Wi-Fi bridge. ## How many Yale Smart Locks can one Yale Connect Wi-Fi Bridge device control? To optimize Yale Connect Wi-Fi Bridge's always-on connection, one Yale Connect Wi-Fi Bridge is currently needed for each Yale Smart Lock. ## What types of WiFi networks does Yale Connect Wi-Fi Bridge Wi-Fi Bridge support? Yale Connect Wi-Fi Bridge Wi-Fi Bridge supports 802.11b/g/n (2.4 GHz) Wi-Fi networks. ## What should I do if my Yale Connect Wi-Fi Bridge goes offline? If your Yale Connect Wi-Fi Bridge has fallen offline, visit [this article](https://support.shopyalehome.com/en_us/yale-connect-is-offline-r1dVeW1v) for information and troubleshooting steps. ## What does Unknown Error mean? If you receive an Unknown error from your Yale Connect Wi-Fi Bridge, it means the bridge is offline. Verify that BLE connection is good by following the steps in [this article](https://support.shopyalehome.com/en_us/yale-connect-improving-your-wi-fi-and-bluetooth-signals-HyxLJpGu4). ## How do I perform a hard reset on my Yale Connect Wi-Fi Bridge? A hard reset technically returns Connect to its factory settings by putting it back into setup mode. To perform a hard reset on your Connect, leave the device plugged in and hold the reset button down for 5 seconds, then let go. You should see a pulsating green light, which indicates that the device is back in set up mode. If you want to set up your Connect again, follow these [set up instructions](https://support.shopyalehome.com/en_us/setting-up-yale-connect-rJ8PkaGdN). If the Connect flashes green rapidly, the reset failed and the Connect is attempting to reconnect to the last Wi-Fi setup. Try the reboot steps a second time and hold the button down for 7 seconds. ## How close does my Yale Connect Wi-Fi Bridge need to be to my Yale Smart Lock to work best? Yale Connect Wi-Fi Bridge should be installed within 30 feet (9 meters) of your Yale Smart Lock, but we recommend within 15 feet (4.5 meters) for optimal performance and reliability. ## What power range does Yale Connect Wi-Fi Bridge support? Yale Connect Wi-Fi Bridge supports 100-240V ~ 50-60Hz 0.1A. ## In the event of a power outage, does Yale Connect Wi-Fi Bridge have a back-up power source? Yale Connect Wi-Fi Bridge does not have a back-up power source. In the event of a power outage, you will only be able to access your lock over Bluetooth, but remote access will be unavailable. ## Where can I find information about the light status on my Yale Connect Wi-Fi Bridge? Your Yale Connect Wi-Fi Bridge displays its current status through an LED indicator light on the front of the device. [This article](https://support.shopyalehome.com/en_us/troubleshooting-the-led-indicator-on-yale-connect-HJDGZlyv) will help you determine the status displayed by the LED indicator and provide troubleshooting steps that can be taken to improve functionality. ## Where can I find information about troubleshooting my Wi-Fi and Bluetooth signals? Visit [this article](https://support.shopyalehome.com/en_us/yale-connect-improving-your-wi-fi-and-bluetooth-signals-HyxLJpGu4) to find information to help you troubleshoot your Yale Connect's Wi-Fi and Bluetooth signals.