# Yale Access App FAQ > This article provides answers to frequently asked questions about the Yale Access App. What is Yale Access? Yale Access is the Yale App that enables... Source: https://support.shopyalehome.com/en_us/yale-access-app-faq-BkE8lWJP Last updated: 2021-04-30T18:02:58.817Z This article provides answers to frequently asked questions about the Yale Access App. ## What is Yale Access? Yale Access is the Yale App that enables customers to remotely access and manage Yale smart products, including Assure Locks, Smart Cabinet Locks, Smart Delivery Boxes and more, from their smartphone or tablet. The app allows users to lock and unlock, share access with trusted family or friends, view access history, receive notifications, and customize settings from wherever you are in the world. The app works alongside the Yale Connect Wi-Fi bridge to give users the ability to manage remotely and integrate with voice assistants. ## What about the Connected by August program? Is anything happening to the August App? The features and functionalities are the same – customers will have the same experience across both apps. The August App will remain functional and available for both August and Yale customers using Connected by August products. The Yale Access App will be available for all new Yale Assure Lock/Lever with Wi-Fi, Smart Cabinet Lock, Smart Safe or Smart Delivery Box customers and for those that want to switch over their Yale Assure Lock/Lever Connected by August products. ## I already use the August App for my Yale Assure Lock/Lever Connected by August. Do I need to do anything? No – feel free to continue using the August App! It will operate as normal and continue to sync with any new August/Yale smart products you install in the future. ## I own both August and Yale products, which app should I use? If you already have either the August or Yale Access App, continue to use the app that you have downloaded. You need either the August App, or the Yale Access App, but you should not have both downloaded. Yale Wi-Fi and Bluetooth and August products can be managed from the same app. If you do not have either app, we recommend downloading the Yale Access App to manage your products if you own one or more Yale products. If you own an August Smart Lock, and no Yale products, please use the August App. ## Do I need to download both the August App and the Yale Access App if I have products from both brands? No you do not have to have both apps. However, you should do the initial product set-up of your Yale branded products using the Yale Access App. Day to day management of your products can be done from one app. Your Yale and August products will show in both apps. PLEASE NOTE: The same username and password should be used when logging into either app. ## I have an August account. Do I need to make a Yale Access account so that I can transition to the Yale Access App? No, if you already have an August account and app, and want to transition to the Yale Access App, you do not need to create a new account. Just download the app and login using your August account information. All of your homes, products and settings will show in the Yale Access App. ## I shared access with guests using my August App. Will those guests show up in the Yale Access App? Yes. If you’d like to transition to the Yale Access App, simply download the app and login using the same account information you use for the August App. Your home, products, guests and settings will pre-populate in the app. ## Are the Works With partners the same for each app? Not all of the integrations are the same between the two apps. The Yale Access App does not work with Honeywell, Liberty Mutual, Logitech Pop, Nest, Wink or Xfinity Home. ## How can I find out which version of the App I have? The version of the App you have downloaded on your device can be seen by selecting the menu in the top lefthand corner. The App version is listed at the bottom of this menu. ## Is my phone compatible? In order to provide optimal service to all our users, Yale maintains app support for the two most recent operating systems for both iOS and Android platforms. More information about compatible devices is available in [this article](https://support.shopyalehome.com/phone-compatibility-r1Z1SofuE). ## My app says “there was an error registering your module.” What does this mean? If you receive this error screen while setting up your Yale Lock with the Yale Access App, you did not properly register your module. To register your module, follow the steps below: 1. On your lock’s keypad, enter your master code and press the gear icon 2. Press number 7 and then press the gear icon 3. Press number 1 and then press the gear icon 4. Tap ‘try again’ in the Yale Access App ![](https://cdn.prod2.kustomerhostedcontent.com/media/5f6cab56313fd9001af97923/5d09e5f88ccbdbacff3ddee62f8e62d5.png) ## I set up my lock and paired it with the Yale Access App but my entry codes are not working anymore, why? If you created entry codes from the Yale lock’s programming menu, prior to setting up the Yale Access App, those codes are no longer useable. You must re-create the entry codes directly from the Yale Access App. Note, only entry codes that are created through the Yale Access App, will be shown in the activity history. It is recommended to only set up entry codes from the Yale Access App. Follow the steps in [this article](https://support.shopyalehome.com/how-do-i-send-my-guest-a-personal-entry-code-BJ5PJ6G_N) to learn how to create entry codes. ## How do I set up my product in the Yale Access App if I don't have a QR code? If there is no QR code on your product, you can manually enter the serial number into the app. To do so, select the option “Cannot Scan the Code?” at the bottom of the scan code screen in the app and manually enter the serial number. Serial numbers are located in various locations depending on the product. [This article](https://support.shopyalehome.com/how-do-i-find-my-lock's-serial-number-SkQgSsGd4) can help you locate your serial number. ## I have a QR code on my product, but the app will not scan it during set up, why? Most Yale Access compatible products are equipped with two QR codes. One QR code is for the Yale Access set up and the second QR code is for Apple HomeKit. During the setup, make sure you are scanning the Yale Access QR code. The Apple HomeKit QR code has a house symbol at the top and 8 digits: ![](https://cdn.prod2.kustomerhostedcontent.com/media/5f6cab56313fd9001af97923/2cd361394795dde942ba50df5f02a62c.png) ## What lock settings can I change on my Yale Smart lock from the Yale Access app? To change your lock settings: 1. Navigate to the settings page 2. Select the device you wish to edit The settings available for change are: * One Touch Locking – Enable or Disable * Inside indicator light - Enable or Disable * Lock sounds – Enable or Disable * Voice Language (Select models only) – English, French or Spanish * Auto-Lock – Enable or Disable - Choose between time or on door close with DoorSense * Change the lock operating mode - Normal, Privacy or Vacation **Normal** **Privacy** **Vacation** * Can lock and unlock door with this app * Master code will work * User codes will work * Can lock and unlock door with this app * Master code will not work * User codes will not work * All keypad codes are disabled * Can lock and unlock door with this app * Master code will work * User codes will not work