# Troubleshooting: Auto-Unlock

> If your Auto-Unlock feature was working, but it stopped working, it could be due to the following: Phone Settings In order to work properly, the Au...

Source: https://support.shopyalehome.com/en_us/why-did-auto-unlock-stop-working-Hk17Os9v

Last updated: 2023-12-22T01:30:32.673Z

This article will cover troubleshooting steps for Auto-Unlock. If you continue to encounter issues after checking all 5 steps, please contact [Yale Support](mailto:Support@YaleLock.com).

  

If your Auto-Unlock feature stops working, please check the following:

  

  

#### 1\. Are Bluetooth and Wi-Fi enabled on your device?

  

In order to work properly, the Auto-Unlock settings require that Bluetooth and Wi-Fi are enabled on your phone. If Auto-Unlock has recently stopped working for you, go to your phone settings and **verify that Bluetooth and Wi-Fi are enabled**.

  

![](https://cdn.prod2.kustomerhostedcontent.com/media/5f6cab56313fd9001af97923/cc1367e250106b2d0e05e8abb4f20fe4.png)

####   

####   

#### 2\. Are your location permissions enabled?

  

The Yale Access app requires specific location access on your phone to enable Auto-Unlock. Ensure that your location permissions for the Yale Access app are set to **Always** and that **Precise Location** is turned on.

**iOS**![](https://cdn.prod2.kustomerhostedcontent.com/media/5f6cab56313fd9001af97923/cbd801da645341e922bb154d09d6f502.png)

  

**Android**![](https://cdn.prod2.kustomerhostedcontent.com/media/5f6cab56313fd9001af97923/7699fc7c86c4974c6f5d918daf4b484c.jpg)

  

  

####   

#### 3\. If you have an Android, did you check your battery optimization settings?

  

Android's battery optimization feature limits the background processes that Auto-Unlock requires. Ensure that battery optimization is turned off for the Yale Access app.

  
![](https://cdn.prod2.kustomerhostedcontent.com/media/5f6cab56313fd9001af97923/a1c039c596b493e33f344700736b7f9e.jpg)

  

  

#### 4\. Did you force quit the app?

  

If you force quit the Yale Access app after leaving your house, Auto-Unlock may stop working because the app has lost the Home/Away status.

  

####   

#### 5\. Did you enter through a different door?

  

Auto-Unlock works best if you enter and exit through the same door.

  

  

#### Are you still encountering issues?

  

Please contact [Yale Support](mailto:Support@YaleLock.com).