# Troubleshooting the Home App with Yale

> Yale supports using the Home App in iOS 12 and above. This article contains troubleshooting tips for issues you may experience when using the Home App w...

Source: https://support.shopyalehome.com/en_us/troubleshooting-home-app-and-yale-smart-lock-ByDpVsMOE

Last updated: 2023-09-27T23:27:07.209Z

This article contains troubleshooting tips for issues you may experience when using the Home App with your Yale Smart Lock.

  

These troubleshooting steps are for the following locks:

1.  Assure Lock 2 Touch (YRD420-F/YRD450-F)
2.  Assure Lock 2 Plus (YRD450-N)
3.  Assure Lock 2 (YRD410/420/430/450)
4.  Assure Lock (YRD216/226/256)
5.  Assure Lever (YRL216/226/236/256)

  

  

💡 **HomeKit must be configured in the** [**Yale Access App**](https://apps.apple.com/ca/app/yale-access/id1450980221) **before you can set it up in the Home app.** Please set up your lock in the following order:

  

1.  [Set up the lock in the Yale Access App](https://support.shopyalehome.com/en_us/setting-up-homekit-on-your-yalesmart-lock-homekit-enabled-lock-ryoZxZkP)
2.  Configure HomeKit in the Yale Access App
3.  Add your lock as an accessory in Apple's [Home App](https://www.apple.com/home-app/)

  

❗**If you have the [latest version of the Yale Access app](https://support.shopyalehome.com/latest-yale-access-app-version-BJUlXqRsw) and you continue to experience issues with HomeKit**, it may help to set up HomeKit again. Follow the steps in [this article](https://support.shopyalehome.com/setting-up-homekit-on-your-yalesmart-lock-homekit-enabled-lock-ryoZxZkP) to redo HomeKit setup.

  

  

  

### Steps to try first

* * *

  

Many HomeKit-related issues are resolved by performing the general troubleshooting steps listed below:

  

1.  Make sure your phone’s OS is on the latest version and that [your lock’s firmware](https://support.shopyalehome.com/latest-yale-access-app-version-BJUlXqRsw) is up to date.
2.  Stand near your smart lock and open the Yale Access App on your phone. Check that you can lock and unlock your door using the app. 
3.  If you were invited to HomeKit and you are having issues, visit the [HomeKit Invitation article](https://support.shopyalehome.com/inviting-another-owner-with-homekit-access-S1akHizOE) for help.

  

  

### Troubleshooting specific issues

* * *

  

  

#### **Activity Feed is not updating**

  

If the Activity Feed in the Yale Access app does not update, it is likely that there is no Yale Wi-Fi bridge in place. When a Yale Wi-Fi bridge is present, the Activity Feed updates following each event provided the bridge is online. 

  

If the Activity Feed does not update, it means either: 

  

1.  The Yale Wi-Fi bridge is offline, OR
2.  There is no Yale Wi-Fi bridge. 

  

The Activity Feed will update again once an Owner connects to the lock over Bluetooth. 

  

💡 **_An Apple bridge (i.e.: AppleTV, HomePod, etc.) is NOT a Yale Connect Wi-Fi bridge._** 

  

  

#### **Error Code 4097**

  

Error code 4097 is a setup error indicating that the setup process was unsuccessful. You may receive this error if your Yale Access module was incorrectly installed. If you receive this error, [reset your lock](https://support.shopyalehome.com/how-to-factory-reset-your-assure-lock-2-BJwB9go0q) with the Yale Access app, and try enabling HomeKit again.

  

  

#### **Home App shows "No Response" from my Yale Smart Lock**

  

If your Home App shows "No Response" from your smart lock, [this article](https://support.shopyalehome.com/home-app-shows-no-response-S1_RbbHCv) provides troubleshooting steps.

  

  

#### **The Home App keeps sending me notifications about my lock**

  

If you do not want to receive notifications from HomeKit, disable notifications in HomeKit settings.