# Nest x Yale Lock Troubleshooting Guide

> This article provides troubleshooting steps if you encounter issues with the Nest x Yale Lock, YRD540. Review the list of symptoms for guidance. Lock ...

Source: https://support.shopyalehome.com/en_us/nest-x-yale-troubleshooting-ry4yWlwrS

Last updated: 2021-04-29T18:25:14.659Z

This article provides troubleshooting steps if you encounter issues with the Nest x Yale Lock, YRD540. Review the list of symptoms for guidance.

## Lock does not respond – door is open and accessible.

Keypad becomes active when Yale logo is pressed. Verify contact with logo. If keypad numbers are visible, check to see if they respond when pressed.

*   Check batteries are installed and oriented correctly (polarity) in the battery case.
*   Check batteries are in good condition; replace batteries if discharged.
*   Check to see if keypad cable is fully connected and not pinched.

## Lock does not respond - door is locked and inaccessible.

Batteries may be completely discharged. Apply 9V battery to terminals below the keypad for backup power option.

## Door will not lock after installation/reset.

If you are unable to lock your door following installation or reset, your lock likely needs to be (re)handed. To hand your lock, you must [reset your lock](https://support.shopyalehome.com/reset-your-nest-x-yale-lock-B1BWeWJP) and follow the voice prompts. To hand your lock:

1.  Enter the 4-8 digit Master Entry Code followed by the Gear key
2.  Enter the number 3 followed by the Gear key to access Advanced Lock Settings
3.  Enter the number 5 followed by the Gear key
4.  Enter the Gear key or the Check key to confirm automatic Lock Handing

## Keypad is on for a while then shows no reaction. Lights dim.

Batteries do not have enough power. Replace batteries

## Unit chimes to indicate code acceptance, but door will not open.

*   Check the door gaps for any foreign objects between door and frame.
*   Check that the cable is firmly connected to the inside lock circuit board.

## Unit operates to allow access, but will not automatically re-lock.

*   Check to see if Auto Re-lock Mode is enabled.
*   Disable Auto Re-lock Mode to lock the door (automatically). If low battery indicator is lit, change batteries.

## Lock Jam message – Deadbolt is taking excessive force to retract or extend when locking or unlocking.

*   Confirm door is fully closed, and there is no resistance opening or closing bolt. Bolt should easily extend or retract when the door is closed manually.
*   Check door prep.

## Passcodes will not register.

Passcodes must consist of 4 to 8 digits to register.

The same passcode cannot be used for multiple users. 

User Passcodes must be entered within 5 seconds (while keypad is active) or process will have to be restarted. Back or check cannot be used as part of the passcode.

If you are using the Nest x Yale lock without the Nest App registration/management of passcodes is set by the authority of the Master Passcode, which is set first. Contact the Master user. 

If you are using the Nest x Yale lock withthe Nest App registration/management of passcodes is set by the Nest app. Contact the owner of the app.

## Upon entering a passcode and pressing key, the unit displays "invalid code" error or lock times out without responding.

Lockout Mode is enabled. Contact the Master user. Only the Master Entry Code can enable/disable Lockout Mode

## The unit operates, but it makes no sound.

Check to see if Silent Mode is enabled.

## The unit responds "Low Battery".

This is the alert to replace the batteries. Replace all four (4) batteries with new AA Alkaline batteries.

## Upon entering a passcode and pressing the key, the unit responds"Wrong number of digits".

The digits entered were incorrect or incomplete. Re-enter the correct passcode followed by the check key.

  

#### Hardware Troubleshooting Steps

If deadbolt does not extend or retract easily when testing thumbturn and keypad operation, revisit inside and outside lock installation steps. It is important that the bolt be in the retracted position during lock installations and that installation procedure is followed carefully.

  

#### Helpful Tip:

Ensuring smooth deadbolt operation can enhance your battery life.

If you feel resistance, ensure deadbolt strike plate aligns with deadbolt. If deadbolt strike plate is out of alignment, please attempt to adjust knob/lever/handleset strike using steps below. The knob/lever/handleset latch engagement into the strike is the main component used for door alignment.

If deadbolt does not fully extend, consider increasing depth of deadbolt strike pocket in frame.

To adjust Knob/Lever/Handleset strike plate:

1.  Remove plate from door frame with a manual screwdriver (Using an electric driver may strip screw heads or enlarge screw holes).
2.  Locate strike plate tab. Bend the tab towards surface of strike. Note: a small change may be all that is required
3.  Reinstall strike plate using a manual screwdriver and test again
4.  If door cannot be adjusted sufficiently with strike tab, both knob/lever/handleset latch and deadbolt latch could require adjustment – we suggest you contact a local locksmith for assistance.

##### Related Documents:

*   [PDF Troubleshooting  
    Guide](https://www.yalehome.com/Yale/Yale%20US/Support/Nest%20x%20Yale%20Lock/YRD540WV%20Rev%202_WEB.pdf)