# My lock is installed and set up in Yale Access, but how do I set the lock up in Google Home app or another Matter-enabled app?

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Source: https://support.shopyalehome.com/en_us/my-lock-is-installed-and-set-up-in-yale-access-but-how-do-i-set-the-lock-up-in-google-home-app-or-another-matter-enabled-app-rJT75n8el

Last updated: 2025-08-28T18:58:07.320Z

This article covers how to set up your lock in Google Home app or other Matter-enabled app after your lock was set up in the Yale Access app. This process will require a factory reset. Please read and follow each of the steps listed below before starting.

  

**Step 1**: Ensure you have the following: 

1.  **A Compatible Matter hub, and Thread border router** set up and no further than 50 feet from your lock. Compatible Matter hub, and Thread border routers are: 

*   **Google****:** 
    *   Google TV Streamer (4K) 
    *   Nest Hub (2nd Generation) 
    *   Nest Wifi Pro
    *   Nest Hub Max
*   **Apple:** 
    *   Apple TV 4K (2nd Generation and above)
    *   Apple HomePod mini 
    *   Apple HomePod (2nd Generation)2018 

*   **Amazon Alexa:** 
    *   Amazon Echo (4th Generation) 
    *   Amazon Echo Show 8 (3rd Generation) 
    *   Amazon Echo Show 10 (3rd Generation) 
    *   Amazon Echo Hub 
    *   Amazon Echo Studio (2nd Generation) 
    *   Amazon Echo Studio (1st Generation) 
    *   Amazon Echo Plus (2nd Generation) 
    *   Echo Show 21 
    *   Echo Show 15 (2nd Generation) 
    *   eero Pro 6E 
    *   eero Pro 6 
    *   eero 6+ 
    *   eero 6 
    *   eero PoE 6
    *   eero PoE gateway 
    *   eero Pro 
    *   eero Beacon 
    *   eero Max 7 

*   **Samsung SmartThings:** 
    *   SmartThings 2018 Hub (V3) 
    *   Aeortec Smart Home Hub

2.  A compatible mobile device.
    

   ❗For iPhone users, iOS 16.5 and above is recommended.

**Step 2****:** Make sure the Matter-enabled app you plan to use is downloaded on your phone and your Matter hub, and Thread border router is setup.

**Step 3****:** Ensure the following:

1.  You are using the most **up to date version of the Matter-enabled app**. ❗For Google Home users, ensure you are on app version 3.34 or higher.

2.  Your Matter over Thread border router is on **the most recent version of firmware.** 

   ❗If the user is using Nest Hub or Nest Hub Max as their Matter hub with Thread, ensure they are on firmware version 26.X or greater.

  

**Tip****:** It can take up to 24 hours for a newly set up hub to receive an update. Expedite the process by power cycling the hub 10 to 20 minutes after it has been idle and waiting for the update process.

3.  Your Matter over Thread border router and mobile device are on the **same wi-fi network.** 
4.  Ensure **IPv6 is enabled on your Wi-Fi router** and all the prerequisites outlined in this article are met. Refer to [Set up, manage, and control Matter-enabled devices with Google Home](https://urldefense.com/v3/__https:/support.google.com/googlenest/answer/13127223?hl=en__;!!PF9VPw!L2QLQuQtukug-RzZykHNMK9WKRfspbKvCF1eaeMVWQvT6nJ9fxnIwAToYnepFa4cHWApKDLQ57SnckWinQaq1Pw$).

**Step 4****:** Factory Reset your lock in the Yale Access App

  

A factory reset erases all guest and owner data from your lock, restoring it back to its original, out-of-the-box settings. It also removes the lock from any owner or guest keychains that it is affiliated with.

You will need to be within Bluetooth range of your lock to reset it.

1.  On your phone, open the Yale Access App and go to the lock circle screen which shows you whether your door is locked or unlocked.
2.  Select the **Settings** menu by tapping the gear icon **(****⚙****︎).**
3.  Select the device you wish to reset. 
4.  Scroll to **Factory Reset.** 
5.  Select **Reset Lock.** 

Wait one minute before setting up again. The lock should flash a few times and give a happy beeping sound. After this, the entire keypad should start flashing white. Continue to step 6.

  **❗**If the entire keypad is not flashing white after a few minutes, perform a hard factory reset (scroll to the bottom to see instructions for hard factory reset)

**Step 5****:** With the door open and the keypad flashing white, **press and hold the GEAR key** on your lock. The lock will extend the deadbolt. Once this happens, move on to the next step.

**Step 6:** The gear key should be blinking slowly, indicating that the lock is ready to be connected to Google Home App or other Matter enabled app via Matter over Thread. _If the gear stops blinking, simply press and hold it again to restart the process._ Once blinking, continue to the next step.

**Step 7: Navigate to Google** Home app or other Matter enabled app installed on your phone and add your lock to the Matter network. The Matter QR Code and numeric code are located on the side of the interior lock, under the battery cover if you need them during setup.

  **❗**If you receive a notification to refer to the manufacturer’s guide for more information, please ignore and press “ok”.  

**If the Matter set up continues to fail, please reach out to Yale Customer Support to have them confirm your lock is not currently configured within the Yale Access system. Please have your lock serial number ready, it starts with LJ and located on the side of your interior lock.**

  

**Website:** **[https://support.shopyalehome.com/](https://support.shopyalehome.com/)****Phone number****: [1-855-213-5841](tel:18552135841)**

**Hard Factory Reset Instructions:**

1.  _Remove one battery_
2.  _Insert reset pin into the designated reset hole on interior side of lock, under battery cover._
3.  _Press and hold the reset button._
4.  _While holding the reset button, reinsert battery._
5.  _Keep holding the reset button for 5 more seconds until you hear 4 beeps._
6.  _Take out the reset pin after you hear 4 beeps._
7.  _Wait one minute before setting up again, the lock will be in Bluetooth mode. Follow the correct_ [_steps_](https://support.shopyalehome.com/en_us/how-to-set-up-your-yale-smart-lock-with-matter-r18U4hgnyg) _for putting the lock in Matter commissioning mode._