# FAQ: Assure Lock 2 Touch

> CONTENT HERE

Source: https://support.shopyalehome.com/en_us/faqs-assure-lock-2-touch-r1seynB5h

Last updated: 2023-10-03T21:34:31.358Z

This article includes frequently asked questions that are specific to the Assure Lock 2 Touch.

  

![](https://cdn.prod2.kustomerhostedcontent.com/media/5f6cab56313fd9001af97923/45a7e0e6c1bb2d41c8294f165672591c.png)  

  

## Where is the fingerprint scanner located on the Assure Lock 2 Touch?

The fingerprint scanner is in the Yale Logo. Touch the Yale logo to unlock the door.

## How is the Assure Lock 2 Touch different from the Assure Lock 2?

The Assure Lock 2 Touch allows users to unlock their door with just the touch of their fingerprint. Users can simply touch their fingerprint to the Yale logo and then the lock will unlock.

## How do you add fingerprints to the Assure Lock 2 Touch?

Fingerprints can be added to your lock from the Yale Access App. 

  

Refer to [this article](https://support.shopyalehome.com/en_us/assure-lock-2-touch-adding-fingerprints-S1Z0EQDc3) for specific instructions.

## How do you remove fingerprints from the Assure Lock 2 Touch?

Fingerprints can be removed from your lock using the Yale Access App. 

  

Refer to [this article](https://support.shopyalehome.com/en_us/assure-lock-2-touch-removing-fingerprints-rk28fVPc3) for specific instructions.

## How many fingerprints can be added to the Assure Lock 2 Touch?

20 fingerprints can be added to the Assure Lock 2. You can add 1 fingerprint per user.

## What Yale Smart Modules will work with the Assure Lock 2 Touch?

The following modules will work with the Assure Lock 2 Touch:

*   Yale Z-Wave Smart Module (ZW 700 Series) - _coming soon!_
*   Yale Wi-Fi Smart Module

## How secure are the stored fingerprints in the Assure Lock 2 Touch?

Your fingerprints are stored locally at the lock using 128-bis AES encryption.

## Why won't my fingerprint unlock my Assure Lock 2 Touch?

There are a few reasons why your fingerprint may not be unlocking your door. Refer to [this article](https://support.shopyalehome.com/troubleshooting-assure-lock-2-touch-fingerprint-fails-to-unlock-door-SJSRkD083) for specific instructions.

  

  

## Related Articles

##### FAQs - Assure Lock 2

The FAQ section for the Assure Lock 2.

 [View more](https://support.shopyalehome.com/categories/faq-BJK95Q5bo)  

##### Yale Assure Lock 2 Troubleshooting Guide

This article provides troubleshooting steps if you encounter issues with the Yale Assure Lock 2.

 [View more](https://support.shopyalehome.com/en_us/yale-assure-lock-2-troubleshooting-guide-S1_h40n5)  

##### FAQ: Yale Assure Lock 2 with Wi-Fi

This article provides answers to frequently asked questions about the Yale Assure Lock 2 with Wi-Fi.

 [View more](https://support.shopyalehome.com/yale-assure-lock-2-with-wi-fi-faq-B1q1o8M5q)