# Smart Delivery Box FAQ > This article provides answers to frequently asked questions about the Yale Smart Delivery Box. General Can the Yale Smart Delivery Box stay outside?... Source: https://support.shopyalehome.com/en_us/delivery-box-faq-BJ6QfZxHD Last updated: 2023-02-23T20:34:52.263Z This article provides answers to frequently asked questions about the Yale Smart Delivery Box. ### **General** * * * ## I can't find the lock for my Smart Delivery Box - where is it? The locking mechanism for your Smart Delivery Box comes preinstalled. The small empty box that came with your product was included so that you may scan the QR code for setup purposes. ## Can the Yale Smart Delivery Box stay outside? Yes, the Yale Smart Delivery Box has been tested for outdoor usage. The box should be kept closed when not in use but you don’t need to be concerned with it living outside all year round or even keeping it under cover. ## It gets really cold here - Can the Smart Delivery Box withstand very cold temperatures? The delivery box was tested from -13F to 140F. The limiting factor for the delivery box is the battery in cold temps. ## How secure is the Smart Delivery Box? The Smart Delivery Box has 100 lbs of holding force on the lid, this makes it incredibly difficult to force open. As an added security measure to prevent theft, there is an option to purchase a tether for the Smart Delivery Box that can be attached to the house. You also have the ability to add 40lbs of sand to the base of the Smart Delivery Box. ## What does Auto-Lock mean? This features lets you chose how long after you close your delivery box, your lock will lock. This mode can be enabled via the Auto-Lock menu in Settings via the Yale Access App. Note: Delivery mode and Auto-Lock can not be enabled at the same time. This mode works best if you are having someone access your box via the Yale Access App or keypad for deliveries. At this time, we do not recommend turning on Auto Lock mode as it could make it more difficult for your delivery service to access your box. ## Does Auto-Unlock work with my Smart Delivery Box? No, Auto-Unlock can only be set up for August and Yale Smart Door Locks at this time. You’re able to unlock your Smart Delivery Box using the app, keypad (included in select models or sold separately) or voice assistant. ## How does the delivery work? When setting up your Yale Smart Delivery Box, you can enable a setting called “Delivery Mode” in the Yale Access App. Enabling this feature will set your box to be unlocked each day until your delivery is made. When the driver opens the box, drops the package in and then closes the box lid, it will automatically lock. Then, you’ll receive a notification (requires that you have notifications enabled) that the box was locked. You can choose to unlock the box if you have another delivery coming, or leave it locked until you’re ready to retrieve your package! The feature can be enabled via Lock settings>advanced. Please note Auto Lock must be disabled for this feature to perform as expected. If you have the Yale Smart Keypad, you can also give your driver a one-time code to access the box. You can choose for the code to be temporary so it expires after a certain time/date. Or, you can make a permanent code for people you trust to access the box. ## What does Delivery mode mean? (Recommended) Delivery mode allows your box to automatically re-lock (see: [How does Delivery Mode work?](#how_does_delivery_mode_work)) when you receive a delivery. Delivery mode is set via the Advanced Device Settings menu in the Yale Access App. Note: Delivery mode and Auto-Lock can not be enabled at the same time. At this time, we **recommend** putting your box into Delivery Mode to make receiving deliveries as simple as possible for your delivery carrier. ## How does Delivery Mode work? Delivery Mode causes the lock to lock every other time the lid is closed. By locking every other time, the operation of the box is as follows: * The Delivery Box is unlocked via the Yale Access App or Voice Assistant like Amazon Alexa, Google Assistant or Siri. * The Delivery Box lid is opened and then closed. * The Delivery Box is now unlocked and waiting for a delivery. * When the delivery is made the driver opens the unlocked Delivery Box, delivers your package and closes the lid which then locks the Delivery Box. * The user can then retrieve their package and restart this process to prepare the Delivery Box for the next delivery. ### ### **Apps and Accessories** * * * ## Can I add a Yale Smart Keypad after purchase? Yes you can add a keypad at any time from ShopYaleHome.com. Please note that at this time, the August Smart Keypad is not compatible with the Yale Smart Delivery Box. ## Which app do I use to manage the Yale Smart Delivery Box? The Yale Access App can be used to manage your Smart Delivery Box as well as the Yale Smart Cabinet Lock and Yale Assure Locks/Levers with Wi-Fi. So, you have one central app to manage all of your smart locking devices for your home or rental properties! If you already use the August App, you can use the same username and password to login to the Yale Access App once you've downloaded it. We encourage you to stick with one of the two apps for everyday management of your Yale and August products. Download the Yale Access App from the App Store or Google Play: [![](https://drive.google.com/uc?id=15l7Vumvo4b4LsJ5iiJIxSmysYNfjB_fR)](https://apps.apple.com/in/app/yale-access/id1450980221) [![](https://drive.google.com/uc?id=15_n_XFX1P7Oc8JyyQw_lCZDbR18Alsrf)](https://play.google.com/store/apps/details?id=com.august.bennu&hl=en_US) ### ### **Everyday Use** * * * ## Will I receive notifications when a delivery is made? You can choose to receive notifications from the Yale Access App (or August App) when the Smart Delivery Box is locked or unlocked. In most cases, when the box is locked, you can assume a delivery was made. Yale continues to work closely with major delivery carriers to improve this experience and provide you with more detailed activity notifications. ## How can I get my delivery driver to deliver into my Smart Delivery Box? Easily designate your parcel box as your preferred delivery location and receive alerts when packages are delivered by creating a delivery profile with each major carrier: FedEx UPS USPS. For many online sites, including Amazon, you can go into your account settings and make a note to “Deliver packages into my Yale Smart Delivery Box.” To do this with Amazon, go to “Your Account,” then “Your Addresses,” edit your Home address and add a note in the Delivery Instructions section. Additionally you can use our [custom door hanger](https://cdn.shopify.com/s/files/1/0097/2433/0084/files/Door_Hanger.pdf?v=1606760640) to help remind your driver. Yale continues to work closely with major delivery carriers to improve this experience. ## Does the Smart Delivery Box work for food deliveries? There is a cooler insert accessory that you can purchase with the Yale Smart Delivery Box, or as a separate accessory, on Amazon.com. This insert fits right inside the Smart Delivery Box and is great for perishable items and food deliveries. Please refer to the guidelines from the food delivery provider with regards to how long your delivery can be kept in a cooler after delivery. ## What is In-Box Delivery? Key by Amazon In-Box Delivery is a secure, convenient, and seamless way to receive Amazon packages inside your Smart Delivery Box. It helps prevent package theft and provides protection from potentially damaging weather like heat, rain, and snow. It also enables contactless deliveries, because there’s no need for you to interact with delivery associates when you receive Amazon deliveries inside your Box. Best of all, In-Box Delivery is free for Prime members. In-Box Delivery requires a compatible Smart Delivery Box. Currently, the [Kent](https://shopyalehome.com/collections/smart-delivery-box/products/yale-smart-delivery-box-with-wi-fi-kent?variant=34265903136900) and [Brighton](https://shopyalehome.com/collections/smart-delivery-box/products/yale-smart-delivery-box-with-wi-fi-brighton?variant=34271447318660) Yale Smart Delivery Boxes are compatible with Key by Amazon. ## Why do I have to enable Key to receive Amazon deliveries in my Smart Delivery Box? Enabling Key by Amazon allows for a completely seamless and convenient In-Box Delivery experience. When Key is enabled, Amazon drivers receive one-time access to your Smart Delivery Box upon arrival at your home, place your packages inside your Box, and close it after your delivery is complete - all without the need for you to provide access or PIN codes. To receive Amazon packages inside your Box, make sure to select Key Delivery as your delivery method at checkout when shopping on Amazon.com or the Amazon App. Note that Key deliveries are currently only available for packages shipped by Amazon. ## Can I receive non-Amazon packages in my Smart Delivery Box? Yes. However, when receiving packages that are not shipped by Amazon, you may need to give your delivery provider an individual access code so they can access your Box. Please refer to the Yale Smart Delivery Box instruction manual for full details. ## How do I set up In-Box Delivery? Follow these easy steps to set up Key In-Box Delivery: 1. Use the Yale Access App to install your Smart Delivery Box. 2. During setup, use your Amazon Prime credentials and follow the prompts in the Yale Access App to enable Key deliveries. Or download the Key by Amazon App to enable Key deliveries. 3. Choose Key Delivery at checkout when shopping on Amazon.com or the Amazon App. To receive Key Delivery notifications, download the Key by Amazon App and log in with your Amazon Prime credentials. ## How does In-Box Delivery work? On delivery days, you’ll receive a notification in the Key App letting you know your Amazon package is out for delivery. Right before the driver arrives at your home, you’ll receive an “Arriving Now” notification. Amazon will first verify that the package belongs to your address, and that the driver is authorized to access your Box. Then the driver will open your Smart Delivery Box with their hand-held Amazon device and place the package inside. Once the delivery is complete and your Box is closed and locked, you will receive a final delivery notification. The driver will always make sure your Box is closed and secure before leaving the premises, or escalate if there is an issue. ## Where should I place my Smart Delivery Box? The Smart Delivery Box can be placed in any public or semi-private place on your property, as long as it’s not in a restricted access area. We recommend placing the Smart Delivery Box in a clearly visible area with a strong Wi-Fi connection so delivery agents can find it easily. You can indicate where you’ve placed your Box, and add specific delivery instructions, in the Key App. ### ### **Troubleshooting** * * * ## What if my packages don’t fit in my Smart Delivery Box? When your Box is full, or your packages are too large to fit inside, Amazon delivery associates will place your packages on your doorstep. In addition, a notification that informs you your delivery was left at your doorstep will be sent via the Key App, with a reminder to empty the Box out before your next delivery arrives. ## What if a delivery wasn’t completed to my satisfaction? All Key deliveries are backed by the [Key by Amazon Happiness Guarantee](https://www.amazon.com/gp/help/customer/display.html/ref=s9_acss_bw_cg_borlp_md1_w?nodeId=202187520&pf_rd_m=ATVPDKIKX0DER&pf_rd_s=merchandised-search-14&pf_rd_r=VRA2JFH51ADHDGWG1ZRX&pf_rd_t=101&pf_rd_p=962d84ab-83bf-4644-a6df-9a0aff20a001&pf_rd_i=18528209011). If a Key delivery was not completed to your satisfaction, or your product or property was damaged as a direct result of the delivery, we’ll work with you to correct the problem. ##### Documents: * [Install Guide](https://cdn.shopify.com/s/files/1/0097/2433/0084/files/Smart_Delivery_Box_Manual_-_Brighton.pdf)