# Assure Lock 2 Touch: Fingerprint Fails to Register Yale Access App

> This article will help you troubleshoot on the occasion that a fingerprint fails to register in your Yale Access app             1 If your fingerprint registr

Source: https://support.shopyalehome.com/en_us/assure-lock-2-touch-fingerprint-fails-to-register-yale-access-app-S1psvNP53

Last updated: 2023-10-06T17:59:26.880Z

This article will help you troubleshoot on the occasion that a fingerprint fails to register in your Yale Access app.

  

**1\. If your fingerprint registration fails immediately while the number 1 key is illuminated and the lock flashes red, reset your lock:**

  

1.  In the Yale Access app, tap the **gear icon (⚙︎)** to navigate to the **Lock Settings** screen.
2.  Tap **Factory Reset**.
3.  Once the lock is removed from the Yale Access app, complete a physical reset from the lock by following the steps below:
    1.  Remove the battery cover by sliding it up.
    2.  Remove 1 battery from the lock.
    3.  Press and hold the reset button with the reset tool provided in the hardware box.
    4.  Reinsert the battery, while continuing to hold the reset button for 1 minute.
    5.  Replace the cover by sliding it down from the top
4.  In the Yale Access app, go through the lock setup steps again.

  

  

  

**2\. Did you start the fingerprint registration process at the lock within 30 seconds?**

  

After selecting the **Continue** in the Yale Access app, you have 30 seconds to start the registration process. During the registration process, you have 30 seconds to complete each of the required taps.

  

  

  

**3\. Is your finger clean?**

  

Ensure your finger is clear of any dirt, residue, or wetness.

  

  

  

**4\. Does your finger have good contact?**

  

Make sure your finger has constant, good contact with the fingerprint sensor. When registering your fingerprint, make sure you are pressing the sensor in the same orientation for each press.

  

  

  

**5\. Is the fingerprint scanner clean?**

  

Make sure it is clear of any dirt or residue.

  

  

  

**Still encountering issues?**

  

Contact [Yale Support](mailto:Support@YaleLock.com) for further assistance.

  

  

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